About Us

Product Samples enables merchants to offer a “try before you buy” option by letting customers order sample products from their store. This innovative approach gives shoppers a risk-free way to experience a product before committing to the full purchase, which builds trust and confidence in their buying decisions. By reducing the fear of “buyer’s remorse”, try-before-you-buy strategies have been shown to increase conversion rates and reduce return rates for online stores. In other words, when customers can test a product’s fit or quality through a sample, they are more likely to buy the full product — leading to happier customers and higher sales for the merchant.

Product Samples was created with a simple but powerful mission: to make e-commerce more customer-friendly and conversion-driven. The developer, Luke, built this app after seeing how much “try before you buy” programs can benefit both shoppers and store owners. By allowing customers to try out a smaller quantity or example of a product, merchants can boost their sales while lowering the chances of returns. It’s a win-win model – customers gain confidence in what they’re buying, and stores foster greater loyalty and satisfaction. Luke is passionate about helping online businesses bridge the gap between brick-and-mortar experience and online convenience, giving shoppers the same peace of mind they’d have if they could touch or try a product in a physical store.

Key Benefits and Features

• Boost Sales & Lower Returns: Offering samples can significantly improve conversion rates by eliminating customer hesitation. Shoppers who try a sample and love it are far more likely to purchase the full product, which increases your sales. At the same time, because customers know what to expect, you’ll see fewer returns and exchanges – improving your store’s bottom line.

• Improve Customer Trust: By letting customers “try before they buy”, you show that your business is confident in its products. This transparency builds trust and credibility. Customers appreciate the freedom to test products risk-free, which leads to higher satisfaction and loyalty to your brand. It’s an ultimate customer satisfaction driver – as one of our highlights says, giving the ability to get free or low-cost samples creates “ultimate customer satisfaction”.

• Easy Shopify Integration: Product Samples works seamlessly with Shopify. The app is easy to install and uses Shopify’s native features – you can manage it directly from your Shopify admin dashboard, and it works with the latest Shopify themes without any coding. This means setup is quick and hassle-free. In just a few clicks, you can have a “Get a Sample” button on your product pages (as shown in our demo), and the sample orders flow through your existing checkout process.

• Flexible Sample Options: You have full control over how the sample program works in your store. You can choose which products offer samples, set a price (or free) for samples, limit the quantity per customer, and customize messaging to fit your brand. The goal is to make the feature as flexible and adaptable as possible to your business needs, whether you sell cosmetics, snacks, fabrics, or any product that customers might want to try out first.

• Friendly Support: As an independent developer, Luke is dedicated to providing personal, responsive support. If you ever have questions or need a custom adjustment, you can reach out and expect prompt help. Many users have praised the support, noting that Luke is “very helpful” and quick to implement improvements or fixes. We believe in treating our merchants like partners – your feedback directly helps make Product Samples better for everyone.

Our Story and Vision

Product Samples launched in 2019 with the aim of empowering Shopify merchants to offer a new kind of shopping experience. Luke was inspired by the success of try-before-you-buy programs in retail giants and wanted to bring the same capability to businesses of all sizes. The vision is simple: let customers touch, taste, or try a bit of your product, and they’ll shop with greater confidence.

From day one, the focus has been on simplicity and effectiveness. The app “does exactly what it says it does, and does it well,” as one store owner put it. We know that as a merchant you’re busy, so Product Samples was built to be straightforward and reliable – a small addition to your store that can make a big difference. Over the years, we’ve added features like detailed metrics and customization options based on merchant feedback, all while keeping the app user-friendly.

Customer success is our success. We’re proud to have helped stores in various industries (from cosmetics to flooring) increase customer satisfaction. The positive reviews and a 5.0-star rating on the Shopify App Store motivate us to keep improving. Merchants have called Product Samples a “fantastic addition” to their store and noted our support as “fast and very informative”. Hearing that the app has boosted sales or solved a problem for a store is the best reward for our work.

Why Try Before You Buy?

In today’s e-commerce landscape, customers often hesitate to buy a product without seeing or testing it – and that’s understandable. Product Samples aims to remove that barrier. By offering a sample, you address the key reasons behind cart abandonment and product returns: uncertainty and doubt. When a shopper can order a small sample (for free or a nominal fee), they can judge the product’s quality, color, size, or flavor firsthand. This experience makes them more comfortable investing in the full product. Research and trends in online retail show that “try before you buy” programs can drive the future of e-commerce by improving conversion and reducing acquisition costs. Major retailers have proven that this model works, and we believe it can work for your business too, no matter the size.

For your store, implementing a try-before-you-buy model through Product Samples can set you apart from competitors. It signals confidence in your products and a commitment to customer satisfaction. Shoppers are more likely to become repeat customers when they know you’re willing to let them test products – it shows you prioritize their happiness over just making a quick sale. In fact, offering samples often attracts high-intent buyers (people genuinely interested in your product), which can lead to better reviews and word-of-mouth promotion for your brand.

Get Started with Product Samples

Getting started is easy. Install Product Samples from the Shopify App Store, and follow the simple setup guide to enable sample ordering on selected products. The user interface will walk you through configuration – from setting sample prices to customizing the “Get a Sample” button text. If you ever need assistance, Luke is just an email away (lucdkny@gmail.com), and we have a growing FAQ/Help section based on common questions.

Product Samples is continually updated to ensure compatibility with Shopify’s latest features and to introduce improvements. We take merchant feedback seriously, so if there’s a feature that could make the app even more useful for you, let us know! Our goal is to provide the best “try before you buy” tool on Shopify – one that truly helps your store thrive by turning curious visitors into confident customers.

Thank you for considering Product Samples. By fostering trust through free or low-cost samples, we hope you’ll see more customers taking that first step towards a purchase, ultimately leading to more sales and a loyal customer base for your business. Happy sampling!